Grocery Manager

Job Description

About Gus’s Community Market

We believe that markets are a gathering place for the community, a space to both foster and nurture relationships that extend for generations.  For over 40 years, our family has served San Francisco with the utmost commitment to offer quality goods, champion local purveyors, advocate for environmental stewardship, and create a workplace for our staff to grow and prosper.  We are ever-evolving yet do not lose sight of our core values created by our father and grandfather, and remain mindful of the character of a neighborhood market.  We strive to provide a diverse selection of goods satisfying every palate and price point.  We take pride in personally knowing many of our vendors having worked with them for decades. We respect our employees and offer them sustainable livelihoods. We support our community by participating in fundraising efforts such as the Scrip school program.  We cultivate, support, and strive for integrity in everything we do – from picking the most pristine peach from the early morning markets to handing a lollipop to a kid waiting for mom.

We offer a 20% discount on purchases throughout the store, a medical and dental plan after 30 days, 401K retirement plan after one year of employment and paid vacation begins to accrue after one year of employment.

The Position

Reporting to the Grocery Director and Store Manager, the Grocery Manager provides exceptional service and quality products for our customers.  Our grocery department curates products for all our stores in the following areas: grocery (dry and refrigerated), bulk, dairy, frozen foods, HABA (health and beauty aid), and bakery for satisfied customers and vendors.

Gus’s is an Equal Opportunity Employer. We do not discriminate on the basis of ancestry, race, color, national or ethnic origin, sex, sexual identity, sexual orientation, age, creed, genetic information, religion, physical or mental disability, medical condition, pregnancy, gender identity or expression, marital status, citizenship status, military or veteran status, or other basis protected by applicable federal or California state law.

Responsibilities

• Provide exceptional guest experience, especially during peak service times through great leadership, efficient service, and a great work environment.
• Manage complete grocery operations including, inventory, ordering, costing, receiving, product offerings, rotation/product maintenance, product returns, discontinuing of items, training, and employee onboarding.
• Create eye-catching displays daily with proper signage that maximize sales and minimize spoilage.
• Manage all product deliveries in lieu of the Receiver for the entire store while ensuring all receiving procedures are followed in a timely manner and with full attention to detail.
• Maintain excellent vendor relationships and be constantly growing a knowledge base of all department vendors.
• Maintain all product logs in accordance with company policies and requirements.
• Ensure all holiday, seasonal, and special orders are on time.
• Investigate product complaints and make product withdrawal recommendations to the appropriate parties.
• Responsible for the management of the department’s budget including payroll administration, timekeeping, and sales.
• Helps create a team environment that harnesses and develops the staff’s strengths and abilities.
• Provides direction and guidance around all company systems, policies and procedures for the team. Prioritize duties and delegate tasks.
• Train employees on all aspects of grocery operations including safe lifting procedures and use of equipment.
• Works with store manager to ensure the necessary equipment is in good working order and replaced when needed.
• Provides weekly schedules adhering to all break and lunch regulations.

Qualifications

• Minimum 4 years as a department manager.
• Minimum 2 years of supervisory experience.
• In-depth knowledge of all grocery items is required.
• Excellent communication and organizational skills.  
• Personable, outgoing and enthusiastic about interacting with diverse guests.
• Passionate about grocery work and exceptional product delivery.
• Proven ability to work in a fast-paced environment, with a sense of urgency while maintaining great customer service.
• Committed to providing an enjoyable shopping experience, championing local purveyors, and advocating for environmental stewardship.
• A sense of humor and ability to find fulfillment in engaging with guests and staff.
• Open schedule is preferred, evenings, weekends and holidays are a must.
• Must be 18 years of age or older.

Physical Requirement / Working Conditions

• Must be able to lift 50 pounds.
• In an 8-hour workday: standing/walking 6-8 hours.
• Hand use: single grasping, fine manipulation, pushing, and pulling.
• Work requires the following motions: bending, twisting, squatting, and reaching.
• Exposure to temperatures: <32 degrees Fahrenheit (freezing), 32-40
• degrees Fahrenheit (refrigerators), >90 degrees Fahrenheit.
• Ability to work in a wet and cold environment.
• Ability to work a flexible schedule including nights, weekends, and
• holidays as needed.

This job posting describes the general requirements of this job. It is not a complete statement of duties, responsibilities or requirements.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.