Cafe Manager

Job Description

About Gus’s Community Market

We believe that markets are a gathering place for the community, a space to both foster and nurture relationships that extend for generations.  For over 40 years, our family has served San Francisco with the utmost commitment to offer quality goods, champion local purveyors, advocate for environmental stewardship, and create a workplace for our staff to grow and prosper.  We are ever-evolving yet do not lose sight of our core values created by our father and grandfather, and remain mindful of the character of a neighborhood market.  We strive to provide a diverse selection of goods satisfying every palate and price point.  We take pride in personally knowing many of our vendors having worked with them for decades. We respect our employees and offer them sustainable livelihoods. We support our community by participating in fundraising efforts such as the Scrip school program.  We cultivate, support, and strive for integrity in everything we do – from picking the most pristine peach from the early morning markets to handing a lollipop to a kid waiting for mom.

We offer a 20% discount on purchases throughout the store, a medical and dental plan after 30 days, 401K retirement plan after one year of employment and paid vacation begins to accrue after one year of employment.

The Position

Reporting to the Store Manager, the Café Manager is responsible for café department operations while providing exceptional service and delicious food for our guests.

Gus’s is an Equal Opportunity Employer. We do not discriminate on the basis of ancestry, race, color, national or ethnic origin, sex, sexual identity, sexual orientation, age, creed, genetic information, religion, physical or mental disability, medical condition, pregnancy, gender identity or expression, marital status, citizenship status, military or veteran status, or other basis protected by applicable federal or California state law.

Responsibilities

• Provide excellent, friendly and knowledgeable customer service. It is our job to make sure the customer leaves satisfied, so great customer service is a MUST.
• Manages an organized work environment where workflow is efficient, while maintaining the highest standards of food quality.
• Provides exceptional guest experience during peak service times through excellent leadership, efficient service, and a great work environment.
• Stay on top of food trends and aid in the implementation of new offerings to keep the cafe competitive.
• Manage inventory to maximize profits while minimizing spoilage and demolition.
• Responsible for the management of the department’s budget including payroll administration, timekeeping and sales.
• Provides weekly schedules adhering to all break and lunch regulations.
• Provides direction and guidance around all company systems, policies and procedures for their team.
• Creates a positive team environment that harnesses and develops the staff’s strengths and abilities.
• Order from a variety of vendors large and small.
• Ensure cleanliness of display, storage and work areas.
• Keeps equipment clean and sanitary.
• Prioritizes duties and delegates tasks.
• Gives guests priority and attention at all times.
• Manages the storage, stocking, rotation and maintenance of all product.

Qualifications

• Minimum 2 years supervisory experience required.
• Current, valid, Food Handler Card required.
• Experience serving 3rd wave coffee.
• Excellent communication and organizational skills.
• Personable, outgoing and enthusiastic about interacting with diverse guests.
• Passionate about coffee, tea, and fresh juices.
• Proven ability to work in a fast paced environment, with a sense of urgency while maintaining great customer service.
• Committed to providing an enjoyable and delicious dining experience, championing local purveyors, and advocating for environmental stewardship.
• A sense of humor and ability to find fulfillment in engaging with guests and staff.
• Open schedule is preferred, evenings, weekends and holidays are a must.
• Must be 18 years of age or older.

Physical Requirement / Working Conditions

• Must be able to lift 50 pounds.
• In an 8-hour workday: standing/walking 6-8 hours.
• Hand use: single grasping, fine manipulation, pushing, and pulling.
• Work requires the following motions: bending, twisting, squatting, and reaching.
• Exposure to temperatures: <32 degrees Fahrenheit (freezing), 32-40
• degrees Fahrenheit (refrigerators), >90 degrees Fahrenheit.
• Ability to work in a wet and cold environment.
• Ability to work a flexible schedule including nights, weekends, and
• holidays as needed.

This describes the general requirements of this job. It is not a complete statement of duties, responsibilities or requirements.